Privacy Policy

Last updated: December 27, 2024

1. Introduction

Chapters ("we", "our", or "us") is a Shopify application developed by Pixipace that enables merchants to create and sell online courses through their Shopify stores. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application.

By installing and using Chapters, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Shop Information

When you install Chapters, we collect:

  • Shop domain and name
  • Shop owner email address
  • Shopify access tokens (securely stored)

2.2 Course Data

We store course content you create:

  • Course titles, descriptions, and settings
  • Chapter and lesson information
  • Video metadata (hosted on Bunny.net)
  • Product associations

2.3 Customer Data

When customers purchase courses, we collect:

  • Shopify Customer ID (not personal details)
  • Order ID for enrollment verification
  • Course progress and completion data
  • Watch time statistics

3. How We Use Your Information

We use the collected information to:

  • Provide and maintain the Chapters application
  • Process course enrollments automatically when orders are paid
  • Track student progress through courses
  • Display analytics and reports to shop owners
  • Provide customer support
  • Improve our application and services

4. Third-Party Services

We use the following third-party services:

4.1 Shopify

Chapters operates within the Shopify platform. Your use is also governed by Shopify's Privacy Policy.

4.2 Bunny.net

Video content is hosted on Bunny.net Stream. Videos are stored securely and delivered via their CDN. See Bunny.net Privacy Policy.

4.3 Database Hosting

Application data is stored in secure PostgreSQL databases hosted on industry-standard cloud infrastructure with encryption at rest and in transit.

5. Data Retention

We retain your data as follows:

  • Active Use: Data is retained while the app is installed
  • After Uninstall: Shop data is deleted within 48 hours of app uninstallation
  • Customer Requests: Customer data is deleted upon GDPR/CCPA requests via Shopify

6. Data Security

We implement appropriate security measures including:

  • HTTPS encryption for all data transmission
  • Encrypted database storage
  • Secure token-based authentication
  • Regular security audits
  • Access controls and monitoring

7. Your Rights (GDPR/CCPA)

You have the right to:

  • Access: Request a copy of your data
  • Rectification: Correct inaccurate data
  • Erasure: Request deletion of your data
  • Portability: Receive your data in a portable format
  • Object: Object to certain processing activities

To exercise these rights, contact us at hello@pixipace.com or submit a request through Shopify's customer data request system.

8. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us: