Overview

Chapters is a Shopify app that lets merchants sell online courses through their store. Live class lessons use Zoom — this guide walks through how a merchant connects their Zoom account, schedules live class meetings, and (when needed) disconnects.

Who hosts the meeting: the meeting runs on the merchant's own Zoom account. Chapters never hosts meetings itself; we only call Zoom's API to create, update, and delete meetings on the merchant's behalf.

1. Install Chapters on your Shopify store

The Zoom integration lives inside Chapters, which is a Shopify app. Install Chapters first:

Visit chapters.pixipace.com and click "Install on Shopify" (or find Chapters in the Shopify App Store).
Approve the requested Shopify scopes (products, orders, customers — needed to auto-create course products and enroll students on order).
Chapters opens inside your Shopify Admin. You're ready for step 2.

2. Connect your Zoom account

Inside Chapters in your Shopify Admin:

Click Settings in the left sidebar.
Open the Live Classes tab.
In the Zoom card, click Connect Zoom.
You'll be redirected to Zoom's OAuth approval page — sign in if needed and approve the requested permissions.
Zoom redirects you back to Chapters Settings, which now shows Connected as your-email@example.com with a Disconnect button.

That's it. Chapters can now create meetings on your Zoom account. You only need to do this once per Shopify store.

3. Schedule a live class meeting

After Zoom is connected, you can schedule meetings from any LIVE-type lesson:

Open a course in Chapters.
Add a new lesson (or edit an existing one) and set its type to Live Session.
The lesson modal shows a Schedule Zoom meeting form: pick a start date & time and a duration.
Click Create Zoom meeting. Chapters calls Zoom's API to create the meeting on your account.
The modal switches to a "Scheduled" state showing the meeting URL, with Reschedule and Delete actions.

The meeting now appears on your Zoom dashboard (zoom.us → Meetings) like any other scheduled meeting, and your enrolled students see an Open in Zoom button on the lesson page.

If your Zoom plan supports cloud recording, your session can record to your Zoom cloud; afterwards you can attach that recording to the lesson so it becomes an on-demand replay for students who couldn't make the live time.

4. Reschedule or delete a meeting

Reschedule: open the lesson, change the date, time, or duration in the meeting card, then click Update meeting. The change syncs to Zoom instantly.
Delete: click Delete meeting in the lesson modal. Chapters deletes the meeting from your Zoom calendar via the API.

5. Disconnect or remove the integration

You can disconnect Zoom from Chapters at any time, or remove the Chapters app from your Zoom account. Both methods clear all stored Zoom credentials from our database.

Option A — Disconnect from Chapters Settings

In Chapters → Settings → Live Classes → Zoom card, click Disconnect.
Chapters immediately clears your stored OAuth tokens, refresh tokens, and the connected user email from our database.
Existing meeting links on past lessons continue to work (the meeting still exists on Zoom), but Chapters can no longer create or modify meetings until you reconnect.

Option B — Remove from Zoom Marketplace

Go to Zoom Marketplace → Manage → Installed Apps.
Find Chapters and click Remove.
Zoom sends a deauthorization webhook to Chapters, which immediately clears all your stored Zoom data from our database.

What we store, what we don't

Per the Privacy Policy, when you connect Zoom we store on your behalf:

OAuth access token and refresh token (used only to create, update, and delete meetings on your account)
Your connected Zoom user's display name and email (shown back to you in Settings as confirmation)
Meeting metadata for meetings we create — meeting ID, scheduled time, duration, join URL

We do not store Zoom passwords, meeting recordings, attendee lists, or any in-meeting content. Tokens are encrypted at rest in our PostgreSQL database (Supabase) and cleared immediately on disconnect or app removal.

See the full Privacy Policy for details.

Troubleshooting

"Couldn't complete Zoom connection" after authorizing: Usually means Zoom has deauthorized our access on their side, or our credentials aren't matching. Try clicking Connect Zoom again from Settings. If it persists, contact support.

"Couldn't create the Zoom meeting" when clicking Create: Your stored tokens may have been revoked from Zoom's side. Click Disconnect in Chapters Settings, then Connect Zoom again to refresh.

Students see "Meeting has not started yet" on Open in Zoom: Chapters creates meetings with the host required to start first (default Zoom security). Start the meeting from your Zoom client at the scheduled time, then students can join.

Support

Questions, bug reports, or feedback? Email chapters@pixipace.com — we typically reply within one business day.